Fractional Outbound Client Account Manager (2–3 Days/Week)

Remote and/or Hybrid (UK hours) | Contract | Part-time

👋 Who We Are

At Second Voice, we help B2B teams build outbound sales engines that actually scale - without relying on lucky hires or overpriced tools.

We deliver high-converting outbound campaigns, develop SDRs into confident sales professionals, and partner with fast-growing companies to create predictable, high-impact pipeline.

Clients trust us to land strategic conversations with their ideal buyers. SDRs count on us to coach them fast and well. And now, with our delivery engine growing and more ambitious clients coming onboard, we’re looking for someone to help us take this to the next level.

🎯 Why This Role Matters

As we build out the next phase of Second Voice, we want a Fractional Client Account Manager to act as a steady hand across client delivery. Someone who blends project manager precision, campaign-savvy thinking, and relationship-first energy - all in one.

This is not a passive reporting role. You’ll be steering complex campaigns, guiding SDRs, and owning delivery from kick off to wrap-up. If you get a buzz from bringing clarity to chaos, keeping people (and data) aligned, and translating results into action - you’ll thrive here.

💼 What You’ll Own

🧭 Client Relationship Management

• Own client onboarding: kick-off calls, asset collection, internal handovers

• Be the main point of contact for clients during delivery - proactive, clear, and responsive

• Prepare and deliver monthly client performance reports, including insights and recommendations

• Maintain ongoing awareness of client-side activity to create synergy between their GTM motions and our outbound efforts

  
  

⚙️ Project & Campaign Management

• Direct campaign delivery timelines - from launch planning to asset creation, SDR alignment, and reporting

• Ensure all required information, messaging, and data is in place before go-live

• Manage SDR allocation across accounts based on performance, client needs, and capacity

• Run weekly internal check-ins to keep delivery aligned and proactive

  
  

📊 Data, Strategy & Action

• Monitor account health using CRM dashboards and call reports - escalate risks early

• Turn qualitative and quantitative insights into delivery decisions

• Collaborate with our Outbound Strategist (one of the founders) to pivot campaigns based on feedback

• Own the campaign performance feedback loop with SDRs and the internal team

  
  

✅ Must-Have Experience

• 5+ years’ experience across outbound sales and client delivery

• Managed client accounts in a B2B agency or early-stage startup

• Direct experience with outbound or demand gen campaigns - particularly using phone as a channel

• Strong internal project ownership - confident driving timelines and deliverables

• Comfortable with tooling (HubSpot, Airtable, Asana, Notion, Slack, ChatGPT, etc.)

  
  

📅 Engagement Details

• Commitment: 2 - 3 days/week (ideally spread across the week, not in one block)

• Start date: ASAP

• Location: Remote or Hybrid - we are based in Brighton (UK hours)

  
  

💌 How to Apply

We don’t want your CV, cover letter or service page.

Instead:

• Drop us a quick video explaining introducing yourself and sharing:

  • Why this role fits you

  • One example of where you’ve owned delivery across multiple moving parts in an outbound environment

  • Three things most teams get wrong about client account management — and what you’d do differently

  • What initial questions do you have for us

Connect with Sara Osterholzer on LinkedIn and share the video there so kick off the conversation.

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We’re building something fast, practical, and different - and we’re doing it with purpose. If you want to be part of a team where your ideas matter, your input moves the dial, and your fingerprints are on the results - let’s talk.