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  • Mike Piddock

We're hiring - Customer Success Manager (Brighton office based)



Ready to make your mark in sales? Look no further...

At Second Voice Pro, we're on the hunt for a well organised Customer Success Manager who loves working with people to join our rapidly growing team. If you're ready to move beyond the ordinary and embrace an exciting, AI-driven environment, this might be the opportunity you've been searching for.


Sector: Tech

Salary: £30,000+ for the right person (Full-time role)

Start date: ASAP (we are interviewing as applications come through)

Location: Working in our offices on The Old Steine in Brighton, Sussex, England


About you


Required:

  • Exceptional organisational skills and strong attention to detail.

  • Excellent communication and interpersonal skills with the ability to build and maintain strong client relationships.

  • Ability to think on your feet, adapt to changing environments, and thrive in a fast-paced start-up culture.

  • Creative thinker with the ability to contribute to the development of innovative campaign strategies.

  • A collaborative team player who contributes to the overall success and growth of the organisation.

  • Goal-oriented individual with a passion for exceeding targets and a drive to develop oneself.

Nice to have:

  • Experience in customer success or a related client-facing role.

  • Working understanding of outbound sales and a genuine interest in leveraging AI for client success.

  • Proficiency in sales enablement tools, CRM systems, and data analytics platforms.

What you can expect

As an Account Manager at Second Voice Pro, you will play a pivotal role in maintaining and nurturing client relationships while overseeing the successful execution of sales campaigns.


Your responsibilities will include:

  • Client Relationship Management: Act as the primary point of contact for our clients, building strong and lasting relationships. Understand their needs, challenges, and goals, and ensure our services align with their objectives.

  • Campaign Oversight: Manage and oversee the execution of sales campaigns, ensuring they are delivered on time and exceed client expectations.

  • Data Analysis: Utilise your analytical brain to monitor campaign performance, track key metrics, and identify areas for optimisation. Implement data-driven strategies to enhance campaign effectiveness.

  • AI Integration: Collaborate with our Revenue Operations team to utilise advanced AI tools and technologies into sales campaigns, enhancing efficiency and results.

  • Creative Problem Solving: Think creatively and adapt to rapidly changing environments. Find innovative solutions to address client challenges and ensure client success.

  • Reporting and Communication: Provide regular updates and performance reports to clients, maintaining transparency and clear communication. Keep clients informed of progress, results, and any necessary adjustments.

  • Team Collaboration: Work closely with our internal teams, including SDRs, Telemarketers and Revenue Operations team, to ensure seamless campaign execution and client satisfaction.

  • Client Retention: Focus on client retention by proactively identifying opportunities that align with the client's needs and avoiding challenges that would negatively impact our clients achievement of their goals.

Are you the right fit?

We are looking for individuals who:

  • Embrace AI: If you're fascinated by the potential of AI in sales and have a working understanding of outbound sales in a B2B environment, you're in the right place. We're at the forefront of utilising AI to revolutionise our clients' sales campaigns.

  • Process-Driven and Analytical: Do you have a knack for processes and a mind that naturally dissects data? We need your analytical brain to ensure the smooth running of our clients' campaigns.

  • Adapt to Change: In a rapidly evolving environment, adaptability is key. If you thrive in dynamic situations and enjoy thinking on your feet, you're the kind of talent we're seeking.

  • Confidence and Charisma: Building strong client relationships requires compelling communication and confidence. If you have a personality that lights up a room and the charm to match, you're exactly who we're looking for.

Why Second Voice Pro?

At Second Voice Pro, we're not just another sales agency; we're the trailblazers of the industry. Our team is made up of individuals from diverse client-facing backgrounds who share a common vision of sales that transcends the traditional scripted approach. We believe in creative thinking, adaptability, and, most importantly, unlocking your potential.

  • Creative Freedom: Say goodbye to rigid routines and hello to creative freedom. As an Account Manager, you'll have the opportunity to think outside the box, adapt to unique client needs, and craft personalised solutions that truly resonate.

  • Collaborative Environment: Our team is a collective of brilliant minds with diverse backgrounds, united by a shared passion for excellence. We believe in fostering creativity, promoting innovation, and providing you with the tools you need to succeed.

  • The Art of Sales: We view sales as an art form, and we're here to help you master it. With a combination your existing sales and marketing knowledge and our working ethos, you'll become a true sales virtuoso, providing customised solutions that truly resonate with clients.

  • Endless Opportunities: We're not just another startup; we're a rapidly expanding force with a global vision. We have bold ambitions for growth, and we want you to grow with us.

Ready for a new chapter?

At Second Voice Pro, we don’t follow the rules, and we approach recruitment differently, so this is your moment to stand out from the crowd.


Drop an email to co-founder Sara Osterholzer (sara@secondvoice.pro) and share your take on the following:

  • What do you believe the most important characteristic is for someone to be an exceptional Customer Success Manager and why?

  • How would you explain what outbound sales is to a non-commercial professional?

  • What one thing is a dealbreaker in an office environment for you?

  • Attach your CV and link to your LinkedIn profile

We will get back to anyone who emails within 4 days of receiving your application.


Applications close:

9am Friday 8 December (we will interview between 13 Nov - 20 Dec)


Start date: ASAP

Don't wait any longer; apply now and be part of something extraordinary!

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