Everything Outbound: The Webinar Episode Zero / Part 3: Customers
In this section, Ben, Sara and Mike talk about customers using Second Voice to hire, train and manage SDRs, as well as run outreach campaigns on autopilot - Outbound Sales as a Service (oSaaS). Topics include:
Continuously Refining Outbound: Continuous refinement of outreach processes is essential when working with customers. There's a need to adapt and adjust strategies based on ongoing learnings and insights.
Never Stop Testing and Learning: It's important for both service providers and clients to approach outbound sales as a testing, learning, and iterative process. The initial strategies may need adjustments based on real-world results.
Taking a Customized Approach: Clients should be open to customized approaches and not assume that one strategy will work universally. This includes adjusting messaging, channels, and timing based on the specific target audience.
Adopting a Team Approach: The relationship between service providers and clients should be seen as a team effort. This includes creating open channels of communication, sharing insights, and using the service provider as an additional resource.
Making an Impact Beyond Sales: The insights and knowledge gained through outbound sales efforts can impact various aspects of a client's business, including marketing and overall strategy.
Creating Efficiency Through Automation: Technology can be used to automate certain aspects of onboarding and client interactions, making processes more efficient and saving time for both parties.